At HeySunday, customer satisfaction is one of our top priorities. We want every customer to feel comfortable trying our products and confident in their purchase. If your first experience with HeySunday does not meet your expectations, we are committed to providing a simple and fair solution.

Our first-time purchase guarantee is designed to give new customers the opportunity to experience HeySunday products with confidence. If you are not completely satisfied with your first purchase of a specific product, you may contact our customer support team to request a refund or replacement, subject to the conditions outlined in this policy.

A first-time purchase refers to the initial order of a particular product purchased directly through HeySunday. The money-back guarantee applies only to the first order of that specific product and is limited to a maximum of two units. For example, if your first purchase includes two individual packages or a bundle containing the equivalent amount, those units may qualify for the guarantee. If your order contains more than two units of the same product, only the first two units will be considered eligible for a refund. Additional quantities beyond this limit are not covered under the first-time purchase guarantee.

Approved refunds will be issued back to the original payment method used during checkout. Once your refund request has been reviewed and approved, please allow approximately 7–10 business days for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

Subscription Orders and Recurring Purchases

HeySunday offers subscription options designed to make receiving your favorite products more convenient. Subscription orders are automatically processed according to the delivery schedule selected during checkout unless the subscription is changed or canceled before the renewal date.

Once a recurring subscription order has been processed and a shipping confirmation has been sent, the order is considered final and cannot be canceled or refunded. If you no longer wish to receive future subscription shipments, please make changes to your subscription settings at least 24 hours before the next scheduled renewal.

Any updates made through your customer account, including skipping a shipment or canceling a subscription, will only apply to future orders. These changes will not affect orders that have already been processed.

We appreciate customer feedback and may ask for additional details about your experience with our products. If your item arrives damaged, has a quality issue, or does not perform as expected, providing photos or additional information can help our team better understand the situation and improve our products and services.

Return Policy

If you would like to return a product, HeySunday accepts eligible returns within 30 days from the date of purchase. To qualify for a return, products must be unopened, unused, and in their original condition.

Before sending any product back, customers must contact our support team to begin the return process. Please do not send packages without receiving return instructions from HeySunday first. Starting the return process with our team allows us to create the necessary record and provide the correct return details.

Customers are responsible for return shipping costs unless otherwise specified by HeySunday. Returned items must meet the eligibility requirements before a refund can be issued. Products that have been opened, used, or altered may not qualify for a refund.

A processing fee of $3.50 per returned item may be deducted from the approved refund amount. This fee helps cover the costs associated with inspecting returned products, processing the return, preparing inventory, and handling restocking procedures.

Please do not include cash, checks, or any other form of payment inside your return package. Our warehouse facilities are not authorized to accept payments, and any applicable charges will be handled separately through the refund process.

How to Request a Return or Refund

To begin a return request or ask questions about your refund eligibility, please contact our customer support team by email. When submitting a return request, please include your order information and write “Return Request” in the subject line so our team can identify and process your request efficiently.

Email: heysunday@gmail.com

Our team will review your request and provide the next steps as quickly as possible. We are committed to making the return and refund experience straightforward while continuing to provide helpful support throughout the process.

At HeySunday, we appreciate every customer who chooses our products. Your feedback helps us continue improving, and we will always work to provide a positive experience from purchase to delivery and beyond.